Joan Kaschor
10-10 22:58
I purchased this costume but did not receive the gloves I was told were included
CosplayFu (support@cosplayfu.com) 10-11 04:39
Hello Joan Kaschor, please submit ticket (with order number & request) to our Support Center and let my teammate helps you directly. n_n
Heather
07-12 11:49
Hi
Does this costume come with a hat and if so could you send me
a picture.
Thank-you!
CosplayFu (support@cosplayfu.com) 07-13 04:08
Hello Heather, the actual costume is just same as the photo shown; if you'd like to change the color/design/material, please submit ticket (with product link & request) to our Support Center and let my teammate helps you directly. n_n
cam
08-21 12:05
the costume is great! i wish i could attach photos, but its comfortable, the neckwear is a little big around my neck but it still looks good! the cape is also awesome, kinda heavy though. the shirt fits me perfectly and is comfortable, the white leggings are the most comfiest out of it all. the pants/shorts are awesome too, everything just as i wanted. it does not come with a hat though, unless it does and i just didnt get it. everything looks perfect without the hat and i was so excited to put it on and it made my day when i got it. 10/10 do recommend if you’re thinking of getting this
CosplayFu (support@cosplayfu.com) 08-22 19:55
♪───Ｏ（≧∇≦）Ｏ────♪ Thanks cam, thanks for your message & support, you really appreciate CosplayFU team! It'll be sooo great if you can share few cosplay photos with all CosplayFU members worldwide~~~
Nyle
09-28 16:13
Hi I wanted to ask how long it usually takes for orders to arrive. I wanted to get the jevil costume but I would like to use it on Halloween, which is why it would be preferable for it to come before hand. Also what is the return policy on these costumes (e.g. If it is damaged, takes too long to arrive, parts missing, wrong size etc). Also I wanted to ask if the costume came with a hat? I know that the description of the product said that it came with a hat but I didn't see it in the pictures so I just wanted to confirm
CosplayFu (support@cosplayfu.com) 09-30 00:49
Hello Nyle, thanks for your message. (n__n)
【1】If you order standard size now (about 3~4 weeks making costume time) and use the fastest shipping method (Premium Express, 3-6 days shipping time), it will reach you around 4~5 weeks after you paid for the order.
*All shipping information (including methods, cost & estimated delivered date) will be shown in order page, before payment; you can pay extra cost to upgrade shipping method there.
*Please remember to mark down the date (you need it) in the order form when you order it. :)
【2】We only start making costumes after received orders & full payments, so we do not accept return for exchange nor refund.
**If we made wrong size costumes (or costume is damaged, parts missing), we will responsible for it (make a new one or issue partial refund).
**If we made the correct size as you ordered, but it doesn't fit you, then we are sorry that we are unable to remake a new costume for you nor issue refund.
*Please check more information at our Refund and Return Policy
*Please check more information about our FAQs.
