Eleanore Nguyen
11-11 13:57
Hello. I recently ordered this cosplay (Order #139245), but when it arrived, the costume was way too small. Is it possible to return the cosplay for a full refund? If not, then just the refund is okay. Any help would be appreciated. Thank you.
CosplayFu (support@cosplayfu.com) 11-12 02:10
Hello Eleanore, thanks for your support. (n__n)
Since we only start making costumes after receiving orders and full payments, we do not accept return for exchange size nor return for refund.
*If we made the wrong size, we will be responsible for that, so please don't worry about it.
*If we made the correct size, but it just doesn't fit you, we are afraid we are unable to exchange a new one for you, hope you can understand. But we can give you a lower offer to buy another new costume.
Eleanore Nguyen
10-08 18:18
Hello. I'm thinking of purchasing this cosplay in custom size, but I only know my measurements in inches. Is there a way for me to send my measurements in inches instead of centimeters? Thank you.
CosplayFu (support@cosplayfu.com) 10-10 02:22
Hello Eleanore, yes, please simply select the 'custom size' and fill up your exact body size, and our tailor will adjust the costume size to fit you. n_n
*you can use measurement in inches, just write down in remark box that "all measurements unit are inches", then we will alert it.
* 1 inch = 2.54 cm
